Account Access or Log In Issues

This article covers the most common login issues — including forgotten passwords, security alerts, 2FA problems, and browser errors — and how to resolve them quickly.

Click the Forgot Password link on the login page. You'll receive a password reset link by email — note that this link expires after 24 hours. If you don't see it within a few minutes, check your spam or junk folder.

Getting a "new device" or security alert?

If you're logging in from a new device, browser, or location — or using a VPN — you may receive a security notification or be asked to verify your identity. This is normal. Check your email for a verification link or code and make sure you're not blocking cookies or running browser extensions that interfere with the login process.

Having trouble with SMS two-factor authentication (2FA)?

If you're not receiving your SMS verification code, try the following:

• Make sure the phone number on your account is current.
• Check that your carrier isn't blocking short-code messages.
• Consider switching to an authenticator app (such as Google Authenticator or Authy) for more reliable 2FA.
• Contact us if you need help updating your 2FA method or verifying your identity another way.

Browser or reCAPTCHA issues?

If the login page isn't loading correctly or you're stuck on a reCAPTCHA:

• Try a different browser (Chrome, Firefox, or Edge work best).
• Clear your cache and cookies.
• Disable any ad blockers or privacy extensions temporarily.
• Make sure your browser is up to date.

Still locked out?

Our support team is happy to help. Call us at 888-319-8166, Monday–Friday, 9 AM–6 PM ET, or email support@goldsilver.com.