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Change, Update, or Verify your Physical Address

As part of our account validation process, you will be asked to verify your residential address as registered on your GoldSilver.com account.

What You Need to Do:

  1. Provide Proof of Address

Please upload a digital image (scan, photograph, or PDF) of one of the following documents:

  • A utility bill (gas, electricity, water, or landline telephone)

  • A government-issued photo ID that displays your residential address (e.g., Driver's License)

Important Requirements:

  • The document must clearly display your full name and residential address

  • The address must match exactly with the one listed in your GoldSilver.com account

  • The document must be dated within the last 90 days

  • P.O. Boxes are not acceptable as a residential address

If you reside in a country where bills are typically sent to a P.O. Box, please submit utility bill that shows a supply address (i.e., the physical service location).

  1. Upload Your Document

Go to the Account Documents section of your GoldSilver.com account and upload the image or file securely or email 

You can take photos of your document using your smartphone and upload them directly through the GoldSilver.com website on your mobile browser.

Most online banking portals let you download a PDF statement, which you can upload as proof of address. Please note that we do not accept screengrabs.